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Job Summary and Key Accountabilities:
Swim Instructor is a key member of the Aquatics team that provides group and private swim lessons for program participants that adheres to YMCA standards for curriculum, instructional quality, safety, certifications and other requirements. This includes ensuring an outstanding experience for each program participant and creating safe, welcoming environment that ensures the physical and emotional well-being of program participants, members and guests.
Scope of Responsibilities:
- Effectively implements YMCA swim curricula for various levels and populations depending on class needs as outlined by the standards of the YMCA.
- Prepares progressive lesson plans to enhance the experience of program participants.
- Prepares reports and maintains records, including attendance records, skills sheets, progress reports, etc.
- Enforces aquatic rules and policies by maintaining constant surveillance of class participants.
- Acts as a primary responder in case of injury, accident, or illness in pool area and provides backup to lifeguards as needed in emergencies and crowd control.
- Reports injuries and completes required forms.
- Sets up facility or equipment, and stores equipment upon completion of class. Immediately notifies supervisor of any broken equipment or unsafe aspects of the pool.
- Attends all in-service trainings and staff meetings as scheduled by supervisor or center leadership.
- Maintains job-related certifications and documents completion of certifications in the HR information system
- Supports the mission and vision of the YMCA as assigned
- Provides leadership to other team members (Level 3)
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must be at least 16 years of age.
- Must successfully complete the YMCA’s Aquatics Academy training program resulting in certification or have current certification YMCA Swim Lessons or ARC Water Safety Instructor, CPR, First Aid, AED and Oxygen certification.
- Passion for working with diverse youth and ability to provide a high-quality of instruction using age-appropriate practices
- Physical mobility to properly use aquatic equipment to rescue a 200 lb. person.
- Must be mentally alert to dangerous situations in order to assure the safety of all swimmers.
- Must be physically and mentally able to respond to emergencies and administer CPR and First Aide effectively.
- Demonstrates evidence of YMCA Team competencies in previous experience or practice
- Meets physical qualifications required for certification in job
You are the “Y”.
We’re more than a pool - the mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development and violence prevention. Our 23 membership centers across the city and suburbs, 5 camps, early learning, school-aged and other programs provide everyone with a safe place to swim, learn, play and grow.
For over 135 years, the YMCA has been a pioneer and set the standard for aquatics and quality swim instruction. We rely on the expertise, passion, commitment and energy of our Swim Instructors to continue this legacy and contribute to the health and wellness of our children, families and communities.
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Job Summary and Key Accountabilities:
The Youth Development Instructor (YEI) is responsible for implementing and adapting a wide variety of enrichment activities for grades K-8 in a before or after school program setting. The YDI plays a key role in ensuring that program participants have a safe, supportive, interactive and enriching program experience while ensuring the safety and security of all program participants.
Scope of Responsibilities:
- Creates a safe, supportive, interactive and engaging environment for youth that is characterized by teamwork, camaraderie and inclusiveness. This includes demonstrating an appreciation of the youths’ efforts and accomplishments and providing assistance and encouragement to program participants when needed.
- Provides effective supervision of youth that is age-appropriate, considers diverse abilities and interests and meets program quality, safety and policy requirements.
- Positively interacts with youth, parents/guardians and other team members to create a respectful, warm, supportive environment. Models self-control, respect and cooperation to teens and other team members. Utilizes youth arrival/departure ensure to share information with parents/guardians and to build relationships.
- Prepares lesson plans on a daily and/or weekly basis outlining program activities, ensures materials and supplies are available and ready for daily program activities, and ensures all program areas and supplies are clean and well maintained regularly.
- Maintains accurate attendance, instructional and other records as necessary to meet program requirements.
- Participates in team meetings and other special events
Child Abuse Prevention
- Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations.
Minimum and Preferred Requirements:
- Must meet minimum age requirements for the position based on program license requirements including being at least 5 years older than the oldest child with whom they work.
- H.S. Diploma or GED along with related college coursework and/or equivalent experience in a child care, education, recreation or related program. Additional educational or experience requirements may be required based on program license requirements.
- Must have the proven ability to establish constructive relationships and interact as a positive role model for youth and staff demonstrating the values of respect, responsibility, caring and honesty.
- Commitment to and passion for the YMCA of Metro Chicago’s mission is required including a passion for working with diverse youth.
- Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences.
- Ability to identify and leverage developmentally appropriate practices in conducting after-school activities; ability to observe student behavior and apply appropriate behavior management techniques.
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills.
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice.
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
Be a part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. We rely on the expertise, passion, commitment and energy of our instructors and other team members to help us achieve our mission one child, one family, and one team member at a time.
Our before and after-school programs create a child-centered environment that promotes learning, character development, healthy living and positive, nurturing relationships. With a commitment to meeting accreditation standards and extensive training and development in research-based practices, you’ll also learn and grow and positively impact our children, families and communities.
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Job Summary and Key Accountabilities
The Inclusion Aide is responsible for supporting and assisting one or more individuals who have a disability and are enrolled in Y programs to promote participation in program activities and independence to the fullest extent possible. The Inclusion Aide serves as a professional role model for our children by leading through example and guiding children through activities that teach life skills, encourage healthy and safe behaviors and create a positive classroom experience.
Scope of Responsibilities
- Promotes the YMCA and provides outstanding customer service by creating an outstanding experience for children, parents and families.
- Modifies activities, rules, equipment, and/or supplies as needed to promote participation in program activities and independence to the fullest extent possible. Maintains the confidentiality of information pertaining to the individual(s) that they are assigned to support.
- Modifies classroom activities for their assigned individual as may be needed, including but not limited to, arts and crafts, sports, social recreation, small group learning and other classroom guided activities.
- Teaches socially acceptable behaviors to childern by serving as a role model and by using age-appropriate positive reinforcement and behavior management strategies. Implements individualized behavior management plans, when necessary.
- Communicates consistently with supervisor, classroom teacher team members to keep abreast of classroom activities and schedule, in order to prepare for activity modifications. Will offer suggestions for modifications, if applicable.
- Communicates consistently with parents and the Manager of Inclusion through completion of a weekly summary of the individual’s participation.
- Supports classroom activities as assigned by supervisor, including any specialty activities.
Child Abuse Prevention
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Minimum and Preferred Requirements
- Must have prior experience working with youth; experience in a classroom setting preferred
- Prior experience working with individuals with disabilities is preferred
- Commitment to, and passion for, the YMCA of Metro Chicago’s mission
- Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences
- Passion for working with diverse youth and ability to provide a high-quality of instruction using age-appropriate practices. Ability to observe camper behavior and apply appropriate behavior management techniques.
- Proven ability to establish constructive relationships and interact as a positive role model
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
Be part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 23 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary:
Under the direct supervision of the Program Director for Weekend/Conference Groups, the Weekend Program staff will run or assist campfire or other evening programs.
Scope of Responsibilities:
Provide excellent customer service for guests. Light maintenance and kitchen duties as needed. Responsibilities: Follow all camp personnel policies. Work 8 a.m. Saturday to 1:00 p.m. Sunday. Work additional hours as necessary. Must be on time for all camp activities. Responsible for set up and take down of program area. Responsible for the overall safety of program area (s). Communicate with program participants of all ages (children & adults). Communicate properly with other staff and supervisors as needed. Attend staff training dates as necessary. Accept additional duties as requested.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
Must be currently working towards or holding an associate or bachelors degree. Minimum of 1 year of college course work completed. Exceptions can be made to the aboce if applicant is otherwise qualified. Must have customer service experience. Be able to commit to 2 or more weekends per month. Experience in camp program areas: tobogganing, waterfront, archery, or crafts or trained in belaying or willingness to be trained on climbing tower, team course, waterfront (boats, non-guard duties),crafts, or archery.
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 20 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary:
Transport children and/or adults for various programs and trips for the YMCA. Provides supervision and direction to children and/or adults.
Scope of Responsibilities:
- Transport children/adults to and from program activities and site(s).
- Makes daily safety inspection of bus/van.
- Reports to supervisor any conditions on bus/van which needs attention or correction.
- Oversees conduct of children/adults on bus/van.
- Follows all driver guidelines and standards.
- Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies.
- May supervise a group of program participants.
- Other duties as assigned.
Requirements:
Must be at least 21 years of age. Must have a valid driver’s license with. CDL highly desirable.
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Job Summary and Key Accountabilities:
Swim Instructor is a key member of the Aquatics team that provides group and private swim lessons for program participants that adheres to YMCA standards for curriculum, instructional quality, safety, certifications and other requirements. This includes ensuring an outstanding experience for each program participant and creating safe, welcoming environment that ensures the physical and emotional well-being of program participants, members and guests.
Scope of Responsibilities:
- Effectively implements YMCA swim curricula for various levels and populations depending on class needs as outlined by the standards of the YMCA.
- Prepares progressive lesson plans to enhance the experience of program participants.
- Prepares reports and maintains records, including attendance records, skills sheets, progress reports, etc.
- Enforces aquatic rules and policies by maintaining constant surveillance of class participants.
- Acts as a primary responder in case of injury, accident, or illness in pool area and provides backup to lifeguards as needed in emergencies and crowd control.
- Reports injuries and completes required forms.
- Sets up facility or equipment, and stores equipment upon completion of class. Immediately notifies supervisor of any broken equipment or unsafe aspects of the pool.
- Attends all in-service trainings and staff meetings as scheduled by supervisor or center leadership.
- Maintains job-related certifications and documents completion of certifications in the HR information system
- Supports the mission and vision of the YMCA as assigned
- Provides leadership to other team members (Level 3)
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must be at least 16 years of age.
- Must successfully complete the YMCA’s Aquatics Academy training program resulting in certification or have current certification YMCA Swim Lessons or ARC Water Safety Instructor, CPR, First Aid, AED and Oxygen certification.
- Passion for working with diverse youth and ability to provide a high-quality of instruction using age-appropriate practices
- Must be mentally alert to dangerous situations in order to assure the safety of all swimmers.
- Must be physically and mentally able to respond to emergencies and administer CPR and First Aide effectively.
- Demonstrates evidence of YMCA Team competencies in previous experience or practice
- Meets physical qualifications required for certification in job
You are the “Y”.
We’re more than a pool - the mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development and violence prevention. Our 23 membership centers across the city and suburbs, 5 camps, early learning, school-aged and other programs provide everyone with a safe place to swim, learn, play and grow.
For over 135 years, the YMCA has been a pioneer and set the standard for aquatics and quality swim instruction. We rely on the expertise, passion, commitment and energy of our Swim Instructors to continue this legacy and contribute to the health and wellness of our children, families and communities.
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Job Summary and Key Accountabilities:
Assist the Youth Enrichment team in planning, organizing and implementing activities to broaden creative abilities, enhance the physical development and cultural awareness of children enrolled in a child care program.
Scope of Responsibilities:
- Share responsibility of assuring the safety of children to and from scheduled activities, and inside and outside of program area.
- Assist the Youth Enrichment team to reinforce and model self-control, respect and cooperation
- Assist in the supervision of children at all times
- Maintain attendance and other required records
- Set up the room/area for activities; prepare needed equipment, supplies and materials to facilitate planned group activities
- Participate in staff meetings, team planning and other meetings as scheduled
- Support the mission and vision of the YMCA, center and youth development team as assigned
Child Abuse Prevention
Support the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor.
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children.
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor.
- Completing all child abuse prevention training as required.
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations.
Requirements:
- Must be at least 5 years older than oldest child served;
- High school diploma, GED or equivalent.
- One year of experience in a youth development-related program
- Credit hours in child development or related field preferred but not required.
- Demonstrates evidence of Y Team competencies in previous experience or practice.
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
Be a part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. We rely on the expertise, passion, commitment and energy of our instructors and other team members to help us achieve our mission one child, one family, and one team member at a time.
Our before and after-school programs create a child-centered environment that promotes learning, character development, healthy living and positive, nurturing relationships. With a commitment to meeting accreditation standards and extensive training and development in research-based practices, you’ll also learn and grow and positively impact our children, families and communities.
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Job Summary and Key Accountabilities:
The Youth Enrichment Instructor (YEI) is responsible for implementing and adapting a wide variety of enrichment activities for grades K-8 in a before or after school program setting. The YEI plays a key role in ensuring that program participants have a safe, supportive, interactive and enriching program experience while ensuring the safety and security of all program participants.
Scope of Responsibilities:
- Creates a safe, supportive, interactive and engaging environment for youth that is characterized by teamwork, camaraderie and inclusiveness. This includes demonstrating an appreciation of the youths’ efforts and accomplishments and providing assistance and encouragement to program participants when needed.
- Provides effective supervision of youth that is age-appropriate, considers diverse abilities and interests and meets program quality, safety and policy requirements.
- Positively interacts with youth, parents/guardians and other team members to create a respectful, warm, supportive environment. Models self-control, respect and cooperation to teens and other team members. Utilizes youth arrival/departure ensure to share information with parents/guardians and to build relationships.
- Prepares lesson plans on a daily and/or weekly basis outlining program activities, ensures materials and supplies are available and ready for daily program activities, and ensures all program areas and supplies are clean and well maintained regularly.
- Maintains accurate attendance, instructional and other records as necessary to meet program requirements.
- Participates in team meetings and other special events
Child Abuse Prevention
- Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations.
Minimum and Preferred Requirements:
- Must meet minimum age requirements for the position based on program license requirements including being at least 5 years older than the oldest child with whom they work.
- H.S. Diploma or GED along with related college coursework and/or equivalent experience in a child care, education, recreation or related program. Additional educational or experience requirements may be required based on program license requirements.
- Must have the proven ability to establish constructive relationships and interact as a positive role model for youth and staff demonstrating the values of respect, responsibility, caring and honesty.
- Commitment to and passion for the YMCA of Metro Chicago’s mission is required including a passion for working with diverse youth.
- Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences.
- Ability to identify and leverage developmentally appropriate practices in conducting after-school activities; ability to observe student behavior and apply appropriate behavior management techniques.
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills.
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice.
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
Be a part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. We rely on the expertise, passion, commitment and energy of our instructors and other team members to help us achieve our mission one child, one family, and one team member at a time.
Our before and after-school programs create a child-centered environment that promotes learning, character development, healthy living and positive, nurturing relationships. With a commitment to meeting accreditation standards and extensive training and development in research-based practices, you’ll also learn and grow and positively impact our children, families and communities.
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Job Summary:
Instructs fitness and/or related classes.
Scope of Responsibilities:
- Plans and instructs fitness and/or related classes, following YMCA standards and guidelines.
- Sets up and takes down class equipment. Reports equipment problems.
- Attends staff meetings and approved trainings as required. Maintain current certifications.
- Observes and discusses individual progress with participants. Develops rapport with members and responds to questions related to fitness.
- Ensures safe and effective workouts. Responds to, and reports, accidents and incidents.
- Discusses and promotes all YMCA programs. Motivates members to commit to long term participation.
- Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergency procedures.
- Plans and implements a program in accordance with the goals and policies of the YMCA. Coordinates activities which are culturally relevant and developmentally appropriate.
- Any additional duties as assigned.
- Report any items that may provide a health or safety hazard to staff, members or guests to your supervisor or the person responsible for those items at your site.
- Follow all policies and procedures related to keeping children safe in our facilities and programs, including those related to managing visitors and guests at our facilities.
- Report any suspicious behavior and violation of policy and procedures to your supervisor.
- Complete all child abuse prevention training as required.
- Support the YMCA’s mission and center operations as needed.
Child Abuse Prevention
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must have basic knowledge of fitness or equivalent work/education experience.
- Must have at minimum 25 hours of practical experience as a fitness class instructor.
- Must have the ability to lead a fitness class and to motivate and educate members in the field of physical fitness.
- Must be able to respond to safety and emergency situations; ability to set up, move, and store equipment.
- Must be at least 18 years of age.
You are the “Y”.
We're more than a gym—we are a community committed to strengthening bodies, minds and neighborhoods. The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development, and violence prevention. Our network of 20 membership centers across the city and suburbs, five camps, early learning, school-aged and other programs provides everyone with a safe place to learn, play and grow.
Leverage your passion for fitness to be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live.
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Job Summary and Key Accountabilities:
Lifeguard is a key member of the YMCA Aquatics team responsible for monitoring swimming areas and providing assistance and protection to users of the pool and aquatic facility as outlined under the standards of the YMCA. This includes providing a high level of customer service at all times and ensuring a safe, welcoming environment that ensures the physical and emotional well-being of members and guests.
Scope of Responsibilities:
- Provides a high-level of customer service to members, program participants and guests at all times
- Supervises and guards the pool and aquatic facility and ensures participants adhere to all YMCA aquatic guidelines and procedures.
- Examines injured persons and administers first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
- Rescues distressed persons, using rescue techniques and equipment.
- Contacts emergency medical personal in case of serious injury.
- Actively participates in obtaining further water safety certifications.
- Attends all in-service trainings and staff meetings as scheduled by supervisor or center leadership team.
- Supports the mission and vision as assigned.
- Maintains job-related certifications and documents completion of certifications in the HR information system
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must be at least 16 years of age.
- Must successfully complete the YMCA’s Aquatics Academy training program resulting in certification or have current YMCA or American Red Cross certification as well as current First Aid, AED, CPR and Oxygen Administration certifications.
- Physical mobility to properly use aquatic equipment to rescue a 200 lb. person and meet other physical requirements required for job certification.
- Must be mentally alert to dangerous situations in order to assure the safety of all swimmers.
- Must be physically and mentally able to respond to emergencies and administer CPR and First Aid effectively.
- Demonstrates evidence of YMCA Team competencies in previous experience or practice
You are the “Y”.
We’re more than a pool - the mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development and violence prevention. Our 23 membership centers across the city and suburbs, 5 camps, early learning, school-aged and other programs provide everyone with a safe place to swim, learn, play and grow.
For over 135 years, the YMCA has been a pioneer and set the standard for aquatics and quality swim instruction. We rely on the expertise, passion, commitment and energy of our (Aquatic Coordinators, Lifeguards, and Swim Instructors) to continue this legacy and contribute to the health and wellness of our children, families and communities.
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Job Summary:
Provides leadership and planning of sports programs for different age groups. Supervises a group youth and/or adults. Promotes a positive environment for children, parents and staff.
Scope of Responsibilities:
- Plans and implements sports programs in accordance with the goals and policies of the YMCA. Coordinates activities which are culturally relevant and developmentally appropriate.
- Supervises a group of youth and/or adults to ensure their health and safety, and to provide for a positive experience for each person.
- Communicates with and maintains positive relationships with parents.
- Provides day-to-day guidance to staff and volunteers.
- Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergency procedures.
- Provides assistance to supervisor and may fill-in during temporary absences.
- Maintains sports equipment and notifies supervisor of equipment issues.
- Support the YMCA’s mission and center operations as needed.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must have prior experience sports/specialty experience (i.e. Playing, Coaching, etc).
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 20 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary:
Provides leadership and planning of sports programs for different age groups. Supervises a group youth and/or adults. Promotes a positive environment for children, parents and staff.
Scope of Responsibilities:
- Plans and implements sports programs in accordance with the goals and policies of the YMCA. Coordinates activities which are culturally relevant and developmentally appropriate.
- Supervises a group of youth and/or adults to ensure their health and safety, and to provide for a positive experience for each person.
- Communicates with and maintains positive relationships with parents.
- Provides day-to-day guidance to staff and volunteers.
- Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergency procedures.
- Provides assistance to supervisor and may fill-in during temporary absences.
- Maintains sports equipment and notifies supervisor of equipment issues.
- Support the YMCA’s mission and center operations as needed.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must have prior experience sports/specialty experience (i.e. Playing, Coaching, etc).
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 20 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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YMCA Camp Duncan
YMCA Camp Duncan is located about an hour northwest of Chicago on beautiful Fish Lake. Camp Duncan is approximately 300 acres and operates a Day Camp, Overnight Camp, and Group Services Department. Camp Duncan sits on a lake with boats and a blob, archery, climbing tower, high ropes course/zipline, hiking trails, campfires, teams course, soccer fields, basketball courts, gaga pits, and so much more!
If you are looking for a fun and exciting experience, Camp Duncan is the place for you. Interning at Camp Duncan will give you a look at how a year round camp operation functions, how to plan and host customer groups, and teach you over 25 outdoor education classes and recreation programs. The Group Services Department serves around 20,000 diverse customers a year.
Job Summary:
The Group Services Internship in the Spring 2019 Semester (February 25 through June 7) will provide employees with a well-rounded, paid internship experience which focuses on all aspects of a year round camp. Training will include: how to teach outdoor education, facilitate classes, risk management, marketing, budget, and customer service. Ideal candidates will be committed, energetic, and enthusiastic individuals that are working toward a degree in Parks & Recreations or a related field.
Being flexible to work various hours which are dependent on customer needs is very important. Some days start very early, and some run late. Interns must live on the camp property for the internship. Room and board is provided at Camp Duncan, in addition to a stipend.
Camp Duncan is a place to learn, grow, and make memories that will last a lifetime!!
Scope of Responsibilities:
Interns will gain the following skills:
- Complete training's and certifications in First Aid/CPR, Risk Management, Customer Service, Child Abuse Prevention, Leadership Development, Classroom Management, Policies and Procedures, and the overall function of the camp.
- Learn to teach over 25 outdoor education classes.
- Develop and design classes to meet the needs of diverse groups.
- Learn to facilitate at the archery range, climbing tower, team course. high ropes course, waterfront, and more.
- Grow your communication and leadership skills by working with all departments at camp, including kitchen, maintenance, and resident/day camp.
- Assist in marketing, budget implementation, and fundraising events.
- Supports the commitment of the YMCA to child abuse prevention and safety by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor.
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children.
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor.
- Completing all child abuse prevention training as required.
Requirements:
- Currently seeking a degree in Parks and Recreation or related field.
- Ability to perform moderate physical activity and adapt to changing work conditions.
- Work with diverse groups of people, and work with minimal supervision.
- Strong organizational skills.
- Strong ability to communicate effectively with others.
- Must be able to commit to one semester Spring 2019 and commit to working 40+ hours a week.
- Must be willing to live on camp grounds for the Spring 2019 semester.
- Must be willing and flexible to work various hours/shifts including nights and weekends.
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 20 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary
The Front Desk Customer Service staff will interact with the members and up hold the member experience standards. They will be the daily point of contact for members, determining their needs and offering solutions to meet these needs. They will be responsible for providing a high level of customer service to Y members, program participants and guest.
Scope and Responsibilities:
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Greet and welcome members.
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Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead (i.e. Membership Experience Director, Membership Experience Supervisor, Program Director, etc) when necessary.
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Handle member requests and questions; problem solving.
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Gather and record member data in member profiles.
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Facilitate member to member engagement.
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Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
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Prepares member records and issues membership ID cards and handles all. registration/enrollment transactions.
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Assist Member Experience Supervisor with membership business and administrative tasks.
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Assist supervisor in sales acquisition activities as assigned.
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Support the YMCA’s mission and center operations as needed.
- Report any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
- Greet all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
- Support the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
- Greeting all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
- Completing all child abuse prevention training as required.
- Supporting the YMCA’s mission and center operations as needed.
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Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
-
Must have high school diploma or GED.
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One year of member relations or customer service.
-
Must be a problem solver and a proven track record of complaint resolution.
-
Strong interpersonal skills with the ability to build rapport and credibility quickly.
-
Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and ambiguous work environment
-
Must have excellent written and verbal communications skills.
-
Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
- Must be able to work a minimum of 15 hours per week with a minimum of 4 hour shifts between the hours of 8 am to 8 pm Monday - Friday and 10 am to 4 pm on Saturday and Sunday.
Be a part of our mission.
The YMCA achieves its mission one person at a time. The greatest source of energy for the YMCA is our staff. Our staff contribute to the advancement of the YMCA's vision by meeting the needs of the people in our communities. Guided daily by the core values of Caring, Honesty, Respect and Responsibility, our staff create an environment where everyone aspires to be their best.
Where can you find meaningful work that offers rich rewards? Where can you, simultaneously, build a better future for yourself and for kids, families and your community? Where can you work with people who thrive in a values-based environment of caring, honesty, respect and responsibility?
All of this can be found at a YMCA. YMCAs get the job done through staff members who are carefully selected for their interests, skills and enthusiasm. With over 150 years of experience, YMCAs know that the mission is achieved one person at a time-carried out in the hearts and hands of each caring and competent staff member.
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YMCA Camp Duncan
YMCA Camp Duncan is located about an hour northwest of Chicago on beautiful Fish Lake. Camp Duncan is approximately 300 acres and operates a Day Camp, Overnight Camp, and Group Services Department. Camp Duncan sits on a lake with boats and a blob, archery, climbing tower, high ropes course/zipline, hiking trails, campfires, teams course, soccer fields, basketball courts, gaga pits, and so much more!
If you are looking for a fun and exciting experience, Camp Duncan is the place for you. Working at Camp Duncan will give you a look at how a year round camp operation functions, how to plan and host customer groups, and teach you over 25 outdoor education classes and recreation programs. The Group Services Department serves around 20,000 diverse customers a year.
Job Summary:
The Outdoor Education staff will facilitate program areas and teach outdoor education classes to school groups, girl/boy scouts, church groups, and many other different customers. Training will include: how to teach outdoor education, facilitate classes, risk management, marketing, budget, and customer service. Ideal candidates will be committed, energetic, and enthusiastic individuals that are looking for a positive and rewarding experience.
Being flexible to work various hours which are dependent on customer needs is very important. Some days start very early, and some run late. Staff must live on the camp property for the position. Room and board is provided at Camp Duncan, in addition to a weekly stipend.
Camp Duncan is a place to learn, grow, and make memories that will last a lifetime!!
Scope of Responsibilities:
Staff will gain the following skills:
- Complete training's and certifications in First Aid/CPR, Risk Management, Customer Service, Child Abuse Prevention, Leadership Development, Classroom Management, Policies and Procedures, and the overall function of the camp.
- Learn to teach over 25 outdoor education classes.
- Develop and design classes to meet the needs of diverse groups.
- Learn to facilitate at the archery range, climbing tower, team course. high ropes course, waterfront, and more.
- Grow your communication and leadership skills by working with all departments at camp, including kitchen, maintenance, and resident/day camp.
- Assist in marketing, budget implementation, and fundraising events.
- Supports the commitment of the YMCA to child abuse prevention and safety by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor.
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children.
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor.
- Completing all child abuse prevention training as required.
Requirements:
- Ability to perform moderate physical activity and adapt to changing work conditions.
- Work with diverse groups of people, and work with minimal supervision.
- Strong organizational skills.
- Strong ability to communicate effectively with others.
- Must be able to commit to one season and commit to working 40+ hours a week.
- Must be willing to live on camp grounds for the season.
- Must be willing and flexible to work various hours/shifts including nights and weekends.
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 23 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary:
Perform general maintenance to keep all facilities, grounds and equipment in safe working order.
Scope of Responsibilities:
- Inspect and test equipment and machinery to diagnose malfunctions and detect problems
- Perform routine and preventative maintenance such as inspecting motors, belts, replacing filters, checking fluid levels and maintaining proper pool chemical levels
- Diagnose mechanical problems and determine how to correct them by referencing repair manuals or parts catalogs as necessary
- Keep records of work assignments
- Maintain inventory of custodial supplies
- Maintain proper storage and security conditions of chemical cleaners, equipment and other inventory
- Perform other duties assigned.
Requirements:
- Must have a High School Diploma plus specialized training (min 6 mos. to 2 years) and 3 mos. to 1 year maintenance experience.
- Must be able to read, understand and convey equipment operating instructions.
- Any trade knowledge.
- Ability to learn and operate CMMS application and underlying computerized components.
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 20 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary:
Provide customer service, guidance, and leadership to all members and participants. Create and deliver fitness programs, including cardiovascular exercise, muscle conditioning and flexibility.
Scope of Responsibilities:
- Design and deliver fitness programs that meet individual members’ needs.
- Represent the YMCA by utilizing tools and information to increase member knowledge of fitness as well as other programs provided through the YMCA (handouts, charts, brochures, etc.).
- Develop and maintain professional relationships with members by providing personal attention every shift to all participants through a proactive approach.
- Provide assistance/guidance and make an effort to acknowledge all members in the fitness room.
- Instruct members on correct position and body alignment to prevent injuries.
- Responds to, and reports, accidents and incidents. Reports equipment problems.
- Attends staff meetings and trainings. Maintains current certifications.
- Discusses and promotes all YMCA programs. Motivates members to commit to long-term participation.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must be at least 18 years of age.
- Obtain YMCA Basic Fitness Leadership certification within first six months of employment, or have current A.C.E. Certification or equivalent.
- Principles of YMCA Health and Fitness certification must be obtained within 90 days from date of hire. Have current (within 30 days from date of hire) CPR and First Aid certifications.
- Working knowledge of preventative health and fitness programs and philosophy.
- Ability to motivate and lead members.
- Ability to respond to safety and emergency situations.
- Ability to communicate to large and small groups of members and the ability to work with varying fitness levels and ages.
- Ability to set up, move, and store equipment.
You are the “Y”.
We're more than a gym—we are a community committed to strengthening bodies, minds and neighborhoods. The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development, and violence prevention. Our network of 20 membership centers across the city and suburbs, five camps, early learning, school-aged and other programs provides everyone with a safe place to learn, play and grow. Leverage your passion for fitness to be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live.
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Job Summary:
Instructs fitness and/or related classes.
Scope of Responsibilities:
- Plans and instructs fitness and/or related classes, following YMCA standards and guidelines.
- Sets up and takes down class equipment. Reports equipment problems.
- Attends staff meetings and approved trainings as required. Maintain current certifications.
- Observes and discusses individual progress with participants. Develops rapport with members and responds to questions related to fitness.
- Ensures safe and effective workouts. Responds to, and reports, accidents and incidents.
- Discusses and promotes all YMCA programs. Motivates members to commit to long term participation.
- Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergency procedures.
- Plans and implements a program in accordance with the goals and policies of the YMCA. Coordinates activities which are culturally relevant and developmentally appropriate.
- Any additional duties as assigned.
- Report any items that may provide a health or safety hazard to staff, members or guests to your supervisor or the person responsible for those items at your site.
- Follow all policies and procedures related to keeping children safe in our facilities and programs, including those related to managing visitors and guests at our facilities.
- Report any suspicious behavior and violation of policy and procedures to your supervisor.
- Complete all child abuse prevention training as required.
- Support the YMCA’s mission and center operations as needed.
Child Abuse Prevention
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must have basic knowledge of fitness or equivalent work/education experience.
- Must have at minimum 25 hours of practical experience as a fitness class instructor.
- Must have the ability to lead a fitness class and to motivate and educate members in the field of physical fitness.
- Must be able to respond to safety and emergency situations; ability to set up, move, and store equipment.
- Must be at least 18 years of age.
You are the “Y”.
We're more than a gym—we are a community committed to strengthening bodies, minds and neighborhoods. The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development, and violence prevention. Our network of 20 membership centers across the city and suburbs, five camps, early learning, school-aged and other programs provides everyone with a safe place to learn, play and grow.
Leverage your passion for fitness to be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live.
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Job Summary and Key Accountabilities:
Lifeguard is a key member of the YMCA Aquatics team responsible for monitoring swimming areas and providing assistance and protection to users of the pool and aquatic facility as outlined under the standards of the YMCA. This includes providing a high level of customer service at all times and ensuring a safe, welcoming environment that ensures the physical and emotional well-being of members and guests.
Scope of Responsibilities:
- Provides a high-level of customer service to members, program participants and guests at all times
- Supervises and guards the pool and aquatic facility and ensures participants adhere to all YMCA aquatic guidelines and procedures.
- Examines injured persons and administers first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
- Rescues distressed persons, using rescue techniques and equipment.
- Contacts emergency medical personal in case of serious injury.
- Actively participates in obtaining further water safety certifications.
- Attends all in-service trainings and staff meetings as scheduled by supervisor or center leadership team.
- Supports the mission and vision as assigned.
- Maintains job-related certifications and documents completion of certifications in the HR information system
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must be at least 16 years of age.
- Must successfully complete the YMCA’s Aquatics Academy training program resulting in certification or have current YMCA or American Red Cross certification as well as current First Aid, AED, CPR and Oxygen Administration certifications.
- Physical mobility to properly use aquatic equipment to rescue a 200 lb. person and meet other physical requirements required for job certification.
- Must be mentally alert to dangerous situations in order to assure the safety of all swimmers.
- Must be physically and mentally able to respond to emergencies and administer CPR and First Aid effectively.
- Demonstrates evidence of YMCA Team competencies in previous experience or practice
You are the “Y”.
We’re more than a pool - the mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development and violence prevention. Our 20 membership centers across the city and suburbs, 5 camps, early learning, school-aged and other programs provide everyone with a safe place to swim, learn, play and grow.
For over 135 years, the YMCA has been a pioneer and set the standard for aquatics and quality swim instruction. We rely on the expertise, passion, commitment and energy of our (Aquatic Coordinators, Lifeguards, and Swim Instructors) to continue this legacy and contribute to the health and wellness of our children, families and communities.
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Job Summary
The Front Desk Customer Service staff will interact with the members and up hold the member experience standards. They will be the daily point of contact for members, determining their needs and offering solutions to meet these needs. They will be responsible for providing a high level of customer service to Y members, program participants and guest.
Scope and Responsibilities:
-
Greet and welcome members.
-
Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead (i.e. Membership Experience Director, Membership Experience Supervisor, Program Director, etc) when necessary.
-
Handle member requests and questions; problem solving.
-
Gather and record member data in member profiles.
-
Facilitate member to member engagement.
-
Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
-
Prepares member records and issues membership ID cards and handles all. registration/enrollment transactions.
-
Assist Member Experience Supervisor with membership business and administrative tasks.
-
Assist supervisor in sales acquisition activities as assigned.
-
Support the YMCA’s mission and center operations as needed.
- Report any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
- Greet all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
- Support the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
- Greeting all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
- Completing all child abuse prevention training as required.
- Supporting the YMCA’s mission and center operations as needed.
-
Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
-
Must have high school diploma or GED.
-
One year of member relations or customer service.
-
Must be a problem solver and a proven track record of complaint resolution.
-
Strong interpersonal skills with the ability to build rapport and credibility quickly.
-
Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and ambiguous work environment
-
Must have excellent written and verbal communications skills.
-
Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
- Must be able to work a minimum of 15 hours per week with a minimum of 4 hour shifts between the hours of 8 am to 8 pm Monday - Friday and 10 am to 4 pm on Saturday and Sunday.
Be a part of our mission.
The YMCA achieves its mission one person at a time. The greatest source of energy for the YMCA is our staff. Our staff contribute to the advancement of the YMCA's vision by meeting the needs of the people in our communities. Guided daily by the core values of Caring, Honesty, Respect and Responsibility, our staff create an environment where everyone aspires to be their best.
Where can you find meaningful work that offers rich rewards? Where can you, simultaneously, build a better future for yourself and for kids, families and your community? Where can you work with people who thrive in a values-based environment of caring, honesty, respect and responsibility?
All of this can be found at a YMCA. YMCAs get the job done through staff members who are carefully selected for their interests, skills and enthusiasm. With over 150 years of experience, YMCAs know that the mission is achieved one person at a time-carried out in the hearts and hands of each caring and competent staff member.
