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Job Summary and Key Accountabilities
The Youth Development Director is accountable for ensuring that school-aged programs accomplish program objectives and meet the needs of the youth and families we serve. The role is responsible for optimizing program quality, enrollment and revenue, managing program expenses, enhancing the participant experience and retention, developing staff and ensuring a safe environment for all program participants and staff.
Scope of Responsibilities:
Program Management
- Increases community and family connection and commitment to YMCA programs and ensures the member/participant experience is consistent, integrated and aligned to YMCA goals.
- Addresses program inquiries. Identifies and promotes key drivers of a successful participant experience. Adapts and creates tools and processes.
- Monitors program registration goals to understand trends and identify means for development. Adapts and customizes program to meet participant or site needs. Optimizes program capacity and enrollment goals.
- Participates in special events and activities and within the community.
- Promotes programs in the community through multiple channels.
- Collaborates with peers and leaders in and outside the Y.
- Coordinates with membership/contact center to ensure all collections, refunds and other transactions are completed accurately and timely.
- Participates in direct service as needed to facilitate program operations.
Team Management
- Identifies, manages and motivates a high-performing team that accomplishes program objectives
- Coaches and mentors staff to support them in delivering safe, engaging and well-organized program services. Completes formal staff evaluations for performance reviews. Provides corrective coaching and intervention as necessary.
- Accountable for hiring and terminating staff
- Trains new staff and provides ongoing trainings in accordance with training designs. Facilitates all-staff meetings and in-services. Responsible for ensuring staff are compliant with required trainings and certifications.
- Recruits and trains volunteers to meet the needs of the programs. Evaluates volunteer work and strategy to ensure volunteers are used appropriately.
- Approves time worked by staff in Human Resources Information System.
Fiscal and Risk Management
- Manages program budget, including revenue and expenses, to meet financial targets and monitor financial performance and ensures program safety and compliance according to program standards.
- Oversees maintenance of table files, program guides and online registration site to ensure accurate information is advertised.
- Works to keep facilities safe, clean and inviting by adhering to association standards. Promotes the value of keeping the center welcoming and safe with staff.
- Identifies, escalates and rectifies potential risks that could threaten the safety, health or well-being of members, participants or employees.
- Supports the YMCA’s mission and program operations as needed.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Bachelor’s Degree or equivalent or higher in Elementary Education, Recreation Management, Early Childhood Education or a related field or equivalent.
- 3 to 5 years or more of experience working directly with youth in an early learning and/or school-age program and at least 3 years of experience managing staff that interact with youth.
- Must be at least 21 years of age and/or 5 years older than the oldest child that participates in the program
- Commitment to, and a passion for, the YMCA of Metro Chicago’s mission.
- Demonstrated ability to accomplish goals through others, whether direct reports or through influence.
- Strategic thinking skills including effective planning, setting goals, monitoring progress, tracking results and making appropriate adjustments to plans based on circumstances and context.
- Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness.
- Budget and expense management experience, with the ability to assist in managing budgets to plan.
- Customer service orientation, with the ability to effectively communicate on a regular basis with internal customers, build relationships, manage customer expectations and take responsibility for a high level of service.
- Demonstrated interpersonal skills with the ability to effectively build and maintain relationships with customers, team members and other stakeholders and constituents.
- Intermediate proficiency in Microsoft Office (Word, Excel), email; ability to learn and adapt to new technology.
- Demonstrates evidence of YMCA Team Leader competencies in previous experience or practice.
- Meet physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
Be a part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. We rely on the expertise, passion, commitment and energy of our instructors and other team members to help us achieve our mission one child, one family and one team member at a time.
Our programs create a child-centered environment that promotes learning, character development, healthy living and positive, nurturing relationships. With a commitment to meeting quality and accreditation standards and extensive training and professional development in research-based practices, you’ll learn and grow and positively impact our children, families and communities.
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Be part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 23 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow.
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Job Summary:
Provides individual, small group and/or class instruction in fitness program development, strength, cardiovascular training and wellness.
Scope of Responsibilities:
- Designs and implements safe, effective and enjoyable fitness programs that will meet the unique needs and wants of each member.
- Plans and instructs individuals, small groups or classes with a personalized approach following YMCA standards and guidelines.
- Contacts members on a regular basis to follow-up on progression of their fitness program.
- Keeps accurate records of members’ progress.
- Discusses and promotes all YMCA programs. Motivates members to commit to long term participation.
- Ensures safe and effective workouts. Responds to, and reports, accidents, incidents, and equipment problems.
- Attends staff meetings and trainings as required. Maintains current certifications.
Child Abuse Prevention
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
You are the “Y”.
We're more than a gym—we are a community committed to strengthening bodies, minds and neighborhoods. The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development, and violence prevention. Our network of 23 membership centers across the city and suburbs, five camps, early learning, school-aged and other programs provides everyone with a safe place to learn, play and grow.
Leverage your passion for fitness to be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live. Our personal trainers don’t have quotas, do marketing and sales or need to seek out new clients. They can be exclusively focused on the health and well-being of their clients, with the majority of clients assigned for 6 months to 2 years. Earn a highly competitive “per session” rate and take advantage of our onsite training to maximize your skills in:
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Weight and nutrition management
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Injury prevention and rehabilitation
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Progress monitoring and record keeping
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Providing clients with habit forming progression
Requirements:
- Must have a High School diploma or equivalent with at least a year of Personal Training experience.
- Current CPR and First Aid certifications.
- NASM, ACSM, ACE, or AFAA highly recommended at time of hire.
- YMCA Principles of Health and Fitness and Strength Training certification must be obtained within 90 days of hire.
- Working knowledge of preventative health and fitness programs and philosophy.
- Ability to motivate and lead members.
- Ability to respond to safety and emergency situations.
- Ability to work with varying fitness levels and ages.
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Job Summary:
Provides individual, small group and/or class instruction in fitness program development, strength, cardiovascular training and wellness.
Scope of Responsibilities:
- Designs and implements safe, effective and enjoyable fitness programs that will meet the unique needs and wants of each member.
- Plans and instructs individuals, small groups or classes with a personalized approach following YMCA standards and guidelines.
- Contacts members on a regular basis to follow-up on progression of their fitness program.
- Keeps accurate records of members’ progress.
- Discusses and promotes all YMCA programs. Motivates members to commit to long term participation.
- Ensures safe and effective workouts. Responds to, and reports, accidents, incidents, and equipment problems.
- Attends staff meetings and trainings as required. Maintains current certifications.
Child Abuse Prevention
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must have a High School diploma or equivalent with at least a year of Personal Training experience.
- Current CPR and First Aid certifications.
- NASM, ACSM, ACE, or AFAA highly recommended at time of hire.
- YMCA Principles of Health and Fitness and Strength Training certification must be obtained within 90 days of hire.
- Working knowledge of preventative health and fitness programs and philosophy.
- Ability to motivate and lead members.
- Ability to respond to safety and emergency situations.
- Ability to work with varying fitness levels and ages.
You are the “Y”.
We're more than a gym—we are a community committed to strengthening bodies, minds and neighborhoods. The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development, and violence prevention. Our network of 20 membership centers across the city and suburbs, five camps, early learning, school-aged and other programs provides everyone with a safe place to learn, play and grow.
Leverage your passion for fitness to be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live. Our personal trainers don’t have quotas, do marketing and sales or need to seek out new clients. They can be exclusively focused on the health and well-being of their clients, with the majority of clients assigned for 6 months to 2 years. Earn a highly competitive “per session” rate and take advantage of our onsite training to maximize your skills in:
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Weight and nutrition management
-
Injury prevention and rehabilitation
-
Progress monitoring and record keeping
-
Providing clients with habit forming progression
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Scope of Responsibilities:
- Assist the Program Director in organizing the overall program operation
- Serve as a positive role model for staff and campers, setting examples of Caring, Honesty, Respect and Responsibility
- Act as a resource person for the counselors
- Enforce and follow camp policies
- Set an example for staff and campers
- Assist in staff development and general supervisor of all staff
- Communicate daily with other senior staff and directors on program schedules
- Ensure the safety, health and welfare of staff and campers
- Assist with staff schedule production each week
- Provide staff with clear and specific schedule to follow
- Supervise staff when needed when they are leading activities
- Responsible for camper counts from respective unit
- Maintain a high level of safety standards and enforce all safety rules for staff and campers
- Lead specific skills sessions for campers
- Assist in performing mid and end of summer staff evaluations
- Report any staff management issues to Program Director immediately
- Be a team player by asking your staff to do tasks that you would do yourself
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Minimum of 21 years of age
- At least 3 years of college experience or equivalent
- At least 1 summer of camp experience, with proven abilities of working with children in a camp setting
- Ability to lead, train and direct staff
- Ability to plan, organize and implement camp programs and activities
- Ability to observe camper behavior and apply appropriate behavior management techniques
- Ability to identify and respond to hazards in camp, respond and implement emergency plans
- Ability to work with different age and skill levels of staff and campers
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 20 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary:
Under the supervision of the Camp Operations Director coordinates and directs the use of YMCA Camp for weekend/conference groups, summer day camp, family camps, camp store and other groups and programs. Ensures the safety and welfare of all campers.
Scope of Responsibilities:
- Ensure procedures, policies and public relations at all times.
- Responsible for the continued development, implementation, growth and evaluation of all assigned camp programs to include Weekend/Conference Program, Summer Day Camp, Family Camps, Banquets, and other programs as developed.
- Serve as resident host to facilitate a quality experience for all groups. (Includes weekends & nights)
- Responsible for overseeing adventure/challenge/high ropes activities within programs.
- Responsible for recruiting, hiring, training, and supervising part-time and/or seasonal staff that are needed to facilitate camp programs within assigned departments.
- Work closely with the Food Service Manager to coordinate food service to camper groups.
- Act as a team member, working closely with other staff on all interrelated matters.
- Responsible for a budget and for achieving revenue goals and for controlling expenses.
- Responsible for the marketing of camp programs. This includes preparation and dissemination of camp literature as well as communicating in person and on the phone to potential user groups.
- Responsible for maintaining accurate files and records.
- Responsible for maintaining the proper use of all camp equipment.
- Work with the Camp Operations Director to learn all facets of camp programming and operations beyond weekend/conference, day camp and family camp programs.
Requirements:
Bachelor's degree plus previous YMCA resident camp experience. Previous training and experience in high ropes courses and adventure/challenge programs required. Must be energetic person committed to the YMCA mission. Willing to work a flexible schedule to include nights and weekends. This position requires excellent organizational and communication skills.
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Job Summary:
Under the supervision of the Camp Director or Program Director, the Arts and Crafts Director is responsible for the arts and crafts program for resident camp.
Scope of Responsibilities:
- Develop and supervise craft department and craft supplies.
- Communicate with Camp Director in developing skill periods offered each skill period.
- Organize and set up skill periods for counselors.
- Supervise counselors assigned to craft dept.
- Organize crafts for twilight and cabin time.
- Maintain craft inventory and communicate to Camp Director when supplies are needed.
- Organize and set up craft room for skill periods.
- Share OD responsibilities.
- Assist with over-all supervision of the counselors.
- Assist with the over-all functions of the camp daily schedule; evening act., twilight, etc.
- Distribute finished crafts to campers at the end of each session.
- Make sure all projects are finished to the best of your ability.
- Maintain and organize craft room, keeping craft room neat and clean.
- At the end of each session, responsible to make sure supplies put away and are readyfor the next session.
- Inventory and shut down the craft room at the end of the summer.
- Serve as a support and mentor to counselors.
- Run and organize morning breakfast meetings.
- Maintain high levels of safety standards and enforce all rules for campers and staff.
- Keep the camp looking nice.
- Deal with any staff management issues promptly.
- Provide leadership to staff training.
- Conduct evaluations for counselors.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Ability to lead, motivate and develop camp staff
- Ability to plan, organize and implement arts and craft programs
- Ability to work with different age and skill levels of staff and campers
- Ability to identify and respond to hazards in camp; such as emergency plan implementation (fire evacuation, illness, injury)
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 20 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary
The Front Desk Customer Service staff will interact with the members and up hold the member experience standards. They will be the daily point of contact for members, determining their needs and offering solutions to meet these needs. They will be responsible for providing a high level of customer service to Y members, program participants and guest.
Scope and Responsibilities:
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Greet and welcome members.
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Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead (i.e. Membership Experience Director, Membership Experience Supervisor, Program Director, etc) when necessary.
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Handle member requests and questions; problem solving.
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Gather and record member data in member profiles.
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Facilitate member to member engagement.
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Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
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Prepares member records and issues membership ID cards and handles all. registration/enrollment transactions.
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Assist Member Experience Supervisor with membership business and administrative tasks.
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Assist supervisor in sales acquisition activities as assigned.
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Support the YMCA’s mission and center operations as needed.
- Report any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
- Greet all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
- Support the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
- Greeting all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
- Completing all child abuse prevention training as required.
- Supporting the YMCA’s mission and center operations as needed.
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Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
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Must have high school diploma or GED.
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One year of member relations or customer service.
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Must be a problem solver and a proven track record of complaint resolution.
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Strong interpersonal skills with the ability to build rapport and credibility quickly.
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Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and ambiguous work environment
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Must have excellent written and verbal communications skills.
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Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
- Must be able to work a minimum of 15 hours per week with a minimum of 4 hour shifts between the hours of 8 am to 8 pm Monday - Friday and 10 am to 4 pm on Saturday and Sunday.
Be a part of our mission.
The YMCA achieves its mission one person at a time. The greatest source of energy for the YMCA is our staff. Our staff contribute to the advancement of the YMCA's vision by meeting the needs of the people in our communities. Guided daily by the core values of Caring, Honesty, Respect and Responsibility, our staff create an environment where everyone aspires to be their best.
Where can you find meaningful work that offers rich rewards? Where can you, simultaneously, build a better future for yourself and for kids, families and your community? Where can you work with people who thrive in a values-based environment of caring, honesty, respect and responsibility?
All of this can be found at a YMCA. YMCAs get the job done through staff members who are carefully selected for their interests, skills and enthusiasm. With over 150 years of experience, YMCAs know that the mission is achieved one person at a time-carried out in the hearts and hands of each caring and competent staff member
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Job Summary
The Member Experience Supervisor is accountable for enhancing the member experience in order to drive relationships with and between members and increase membership acquisition, engagement and retention. They will be an advocate, key leader and set standards for exceptional membership service.
Scopes and Responsibilities:
Membership Acquisition
- Supports revenue generation and achievement of membership acquisition and retention goals, This includes:
- Works with Member Experience Director (MED) to identify, document and follow-up with prospects and convert prospects to members.
- Gives prospect tours, and provides other sales and marketing support as needed including web and/or social media communications and engagement.
- Conducts new and returning member orientation and assists in ensuring a seamless transition for members based on member-specific needs and interests.
Membership Engagement and Retention
- Facilitates member connection and commitment to YMCA programs and services and collaborates with MED to ensures that member experience is consistent, integrated and aligned to YMCA goals for member experience and engagement This includes:
- Works with Member Experience Director and Executive Director to implement member retention and outreach strategies to increase member satisfaction and retention rates.
- Provides a visible presence in the center and actively interacts with prospects and members to ensure member and prospect needs are met
- Increases member engagement and program participation by introducing members to other members, and using member profiles and interactions to tailor suggestions for new programs, services, or activities.
- Facilitates with fitness and program operations teams to identify and tailor program/services to member needs and interests.
- Proactively identifies and resolves member issues and concerns
Front Desk Operations
- Accountable for direct supervision of front-desk operations to ensure membership engagement, acquisition, retention, and continuous improvement. This includes:
- Ensures that the front desk is staffed appropriately and meeting standards for member service and engagement.
- Ensures team is informed about center, program and other related information critical to member service and engagement.
- Conducts daily staff huddles and other team activities that drive execution of sales and membership goals.
- Ensures team adherence to all YMCA policies and procedures regarding the safety, health and welfare of members, program participants, guests and staff
Member Administration
- Manages daily business and administrative functions as it pertains to membership, including but not limited to membership reporting, collection, sales, and cash handling in adherence to YMCA policies and procedures. This also includes:
- Collaborating with Regional Business Office and others to ensure seamless processing of member transactions and administration
- Generating membership, sales and revenue reports as needed
- Ensuring member accounts and other administrative tasks are up-to-date and accurate.
Team Leadership
- Hires, develops, motivates and retains a committed team passionate about the YMCA’s mission and service to members.
- Completes all job related, supervisory and other trainings as required.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Associate’s Degree in business administration, marketing, fitness or related field or equivalent experience
- 2 or more years of face-to-face member relations or customer service experience in a high-traffic, consumer-driven environment
- Demonstrated ability to develop and maintain relationships with members/customers
- Proven, successful inside sales experience with new or existing members/customers
- Supervisory or team leadership experience with the demonstrated ability to engage, develop and motivate team members.
- Familiarity with community engagement and use of social media platforms, such as Facebook and Twitter.
- Demonstrated critical thinking, problem-solving and issue resolution skills with the ability to proactively identify and resolve customer/member issues
- Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures
- Proficient in using email, Internet, and other PC-based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.
Core Functional and Management Competencies:
- Consultative selling skills and ability to close: Uses provided prospect information and/or utilizes strong active listening to understand prospects’ needs; uses knowledge of the prospect and the best fit of the Y’s programs and services to close the sale, and sustain member engagement.
- Member focus: Dedicated to meeting the expectations of members; drives resolution of member issues.
- Adaptability: Effectively handles change and ambiguity; can multi-task, handle multiple objectives.
- Action oriented: Full of energy for the things he/she sees as challenging; seizes more opportunity than others; likes getting things accomplished.
- Motivating others: Can motivate many kinds of direct reports and cross-functional team members; creates a climate in which people want to do their best; empowers others to operate within established standards; invites input and shares ownership and visibility.
- Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team; provides individuals information so that they can make accurate decisions; is timely with information.
Core Leadership Competencies:
- Values - Puts in place best practices that reflect the values of the organization. Creates an environment that reinforces trust, mutual respect, and a service orientation. Models the Y’s values when dealing with individuals and organizations in the community.
- Inclusion - Promotes to others the value of diversity and the importance of being an inclusive organization. Ensures equal and fair treatment for all.
- Relationships– Collaborate with and build relationships that enhance the Y’s ability to impact the community. Effectively represents department/branch/division interests while building positive, constructive relationships with others.
- Communications - Uses superior verbal and written skills to generate support for the Y’s goals. Shares ideas and presents information informally in ways that positively impact others. Communicates the Y’s brand to establish the organization’s credibility within the community.
- Decision Making - Integrates multiple thinking processes and strategies to function effectively. Anticipate where challenges and obstacles are, and create plan and strategies accordingly.
- Change Capacity - Manages implementation of change by understanding and addressing the impact of change on cultures, systems, and people.
You are the “Y”
Do you have a passion for customers? Do you enjoy interacting with all kinds of people including adults and children? Do you enjoy fitness, recreation, sports, youth development and serving your community? If so, put your sales and customer service skills to work at the YMCA of Metro Chicago. You’re not just impacting a bottom line – you’re impacting people and communities every day.
Our mission is to develop strong children, families and communities through fitness and healthy living, academic readiness, character development, and violence prevention. Our network of 20 membership centers in the city and suburbs, five camps, early learning, school-aged and other programs provide everyone with a safe place to learn, play and grow.
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Job Summary and Key Accountabilities
The Inclusion Aide is responsible for supporting and assisting one or more individuals who have a disability and are enrolled in Y programs to promote participation in program activities and independence to the fullest extent possible. The Inclusion Aide serves as a professional role model for our campers by leading through example and guiding campers through recreational activities that teach life skills, encourage healthy and safe behaviors and create a positive camper experience.
Be part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 23 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
Scope of Responsibilities
Camper Experience
- Promotes the YMCA and provides outstanding customer service by creating an outstanding camper experience for children, parents and families.
- Modifies activities, rules, equipment, and/or supplies as needed to promote participation in program activities and independence to the fullest extent possible. Maintains the confidentiality of information pertaining to the individual(s) that they are assigned to support.
- Modifies recreational activities for their assigned individual as may be needed, including but not limited to, arts and crafts, sports, social recreation, songfests, nature hikes, archery, and other games and hobbies.
- Teaches socially acceptable behaviors to campers by serving as a role model and by using age-appropriate positive reinforcement and behavior management strategies. Implements individualized behavior management plans, when necessary.
- Communicates consistently with supervisor, team leader, unit leader and other team members to keep abreast of camp activities and schedule, in order to prepare for activity modifications. Will offer suggestions for modifications, if applicable.
- Communicates consistently with parents and the Manager of Inclusion through completion of a weekly summary of the individual’s participation.
- Supports camp activities as assigned by supervisor, including any specialty camp activities.
Camp Safety
- Ensures the physical and emotional health and safety of campers by being safety conscious, following all established YMCA standards and critically evaluating situations for potential risks.
- Is alert and responsive to any specific health and safety needs of the individual with a disability.
- Ensures compliance with established rules and regulations to ensure safety. Monitors campers and counselors and provides corrective coaching and intervention as necessary.
- Sets up facilities and/or equipment for activities and stores equipment appropriately after use. Immediately notifies Program Director of any broken or unsafe equipment or if more resources/equipment are needed.
- Works to keep camp facilities clean at all times
Child Abuse Prevention
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Minimum and Preferred Requirements
- Must be at least 18 years of age by the first day of camp, unless in a Junior Counselor role
- Must have prior experience working with youth; experience in a camp setting preferred
- Prior experience working with individuals with disabilities is preferred
- Commitment to, and passion for, the YMCA of Metro Chicago’s mission
- Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences
- Passion for working with diverse youth and ability to provide a high-quality of instruction using age-appropriate practices. Ability to observe camper behavior and apply appropriate behavior management techniques.
- Proven ability to establish constructive relationships and interact as a positive role model
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
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Job Summary:
The Early Head Start Assistant Teacher works cooperatively to with both classroom teachers to ensure prompt and responsive care to each child, responding to their emotional, social, and physical and educational needs. Principal duties include promoting a supportive and positive classroom climate, attention and engagement in activities and play that stimulates development and frequent high quality language experiences. Further responsibilities involve child observation, assessment and adapting routines and daily experiences to meet individual child interests and abilities. The EHS Assistant Teacher communicates with classroom teachers regarding all aspects of each child’s care and classroom management, and conducts child observation and assessment of children assigned in the classroom, while ensuring the individual needs of the children are met as mandated by Head Start, NAEYC, federal, state and local standards.
Be a part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. We rely on the expertise, passion, commitment and energy of our teachers and other team members to help us achieve our mission one child, one family, and one team member at a time.
Our early learning programs create a child-centered environment that promotes learning, character development, healthy living and positive, nurturing relationships. With a commitment to meeting accreditation standards and extensive training and development in research-based practices,
you’ll also learn and grow and positively impact our children, families and communities.
Scope of Responsibilities:
- Provide responsive caregiving and continuity to help children develop secure relationships while focusing on the children’s social and emotional well-being.
- Support and embrace the agency written plan for continuity of care.
- Assist in the planning, preparation and delivery of age appropriate instructional activities that facilitate active learning experiences and promote the social, emotional, physical and cognitive development of each child. This includes both indoor and outdoor activities
- Assist the Early Head Start Teacher in rigorous academic instruction for English Language Learners (ELLs) that will support children’s academic, intellectual and linguistic development.
- Maintain awareness and supervision of the needs of the entire classroom and ensure the health and physical safety of children, at all times, whether indoors and outside.
- Meet the individual needs of each child, at their physical level (kneeling, bending, or sitting on the floor)
- Interact with, and assist children individually or in small groups in order to guide and reinforce learning concepts.
- Assist with the completion of daily recording of health checks, communication logs, attendance, and meals.
- Guide and support all children, including dual language learners and those with special needs.
- Model and promote appropriate English grammar, language, positive interactions and discipline and interactions for children and parents.
- Establish a professional rapport and work cooperatively with adults assigned to the classroom (i.e., Teacher, Aide, Parents, and Volunteers), establishing clear expectations for roles and responsibilities.
- Develop effective communication and professional relationships with families and encourage parent involvement through a variety of methods (e.g., classroom parent meetings & events, center-wide activities).
- Participate and support agency/center efforts toward recruitment, enrollment, attendance and retention of eligible families.
- Adhere to Head Start Performance Standards, Developmentally Appropriate Practices and the Creative Curriculum for Infants, Toddlers and Two’s.
- Discreetly handle sensitive information and maintain confidentiality at all times
Lesson Planning and Classroom Management
- Collaborate with classroom team members to develop lesson plans with goals, objectives, activities and outcomes for children that integrate health, nutrition, mental health, disabilities and parent involvement.
- Gather, arrange and display children’s work to help in a manner appropriate for their eye level
- Assist classroom team to maintain an attractive, clean, safe and engaging classroom environment which includes positive guidance techniques and that encourages support children's independence and self-selection of activities.
- Model and implement family style eating during meal times.
- Regularly sanitize all surfaces, classroom toys, equipment and laundry.
- Assist with classroom management, arrangement, organization, and labeling materials.
- Assume joint share of classroom team to maintain a safe, clean, environment, and practice good personal hygiene and frequent hand washing.
- Assist with completion of classroom inventory quarterly and the selection of materials and equipment to support instruction and children’s learning.
Assist in Evaluations, Assessments, and Reports
- Timely and accurately administer required screenings.
- Observe, document and assess children’s health, skills, behavior, growth and development.
- Follow established system for collecting and managing daily observations of children, including weekly entries on-line.
- Take pictures and maintain anecdotal notes, written observations, and other approved forms of documentation for each child.
- Maintain documentation of each child’s progress and growth according to Head Start guidelines and the methods of Teaching Strategies GOLD.
- Input classroom data into appropriate information systems, as required (TSG, Home Visits and Parent/Teacher Conferences).
- Adhere to timelines and complete child assessment information, at least four times annually.
- Complete all necessary paperwork for classroom activities including attendance and meal count sheets.
- Assume joint share of the classroom team to maintain and ensure accurate and up to date education folders and portfolios for each child.
- Observe and respect issues of confidentiality.
Requirements:
- Must have CDA credential or Gateways to Opportunity Level 2 Infant/Toddler credential or Associate’s Degree and minimum of 2 classes in infant/toddler development depending on program requirements
- If required , must obtain a minimum of Gateways Level 2 Infant Toddler Certification within first 12 months of employment
- Experience working with children 6 weeks to 3 years old
- Demonstrated understanding of child growth and development
- Proficient verbal and written communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to different audiences
- Ability to build rapport with children, parents and families of high risk
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills
- Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness.
- Ability to keep detailed, accurate and complete records and documentation as needed.
- Intermediate proficiency in Microsoft Office Word, email and the ability to learn and adapt to new technology.
- Demonstrates evidence of YMCA Leader competencies in previous experience or practice.
- Must pass DCFS background check and maintain clearance throughout employment
- Willing and able to work flexible hours, potentially including some evenings and Saturdays; hours may be adjusted to accommodate program needs
- Occasional travel in the Chicagoland area may be required for training
- Meet physical qualifications required as outlined in job description and annual requirements. The YMCA will provide reasonable accommodations for persons with disabilities.
- Ability to obtain DCFS background check clearance and provide pre-employment medical screening documentation
Child Abuse Prevention
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
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Job Summary and Key Accountabilities
The Inclusion Aide is responsible for supporting and assisting one or more individuals who have a disability and are enrolled in Y programs to promote participation in program activities and independence to the fullest extent possible. The Inclusion Aide ensures that individualized needs of participants are met, serves as professional role model and guides program participants through activities that support a positive learning climate and development of life skills and healthy and safe behaviors.
Scope of Responsibilities
Program Participant Experience:
- Serves as a role model in supporting inclusion and ceating an outstanding participant experience for children, parents and families.
- Modifies learning or recreational activities as may be needed, including activities, rules, equipment, and/or supplies as needed. Promotes participation in program activities and independence to the fullest extent possible. Maintains the confidentiality of information pertaining to the individual(s) assigned for support.
- Teaches socially acceptable behaviors by serving as a role model and by using age-appropriate positive reinforcement and behavior management strategies. Implements individualized behavior management plans, when necessary.
- Communicates consistently with team members and program leaders to keep abreast of ctivities and schedule, in order to prepare for activity modifications. Will offer suggestions for modifications, if applicable.
- Communicates consistently with parents, classroom/program team and program leadership through completion of a weekly summary of the individual’s participation.
- Supports program activities as assigned by supervisor, including any specialty program activities.
Participant Safety:
- Ensures the physical and emotional health and safety of participants by being safety conscious, following all established YMCA standards and critically evaluating situations for potential risks.
- Is alert and responsive to any specific health and safety needs of the individual with a disability.
- Ensures compliance with established rules and regulations to ensure safety. Monitors participants and team members provides coaching and intervention as necessary.
- Sets up facilities and/or equipment for activities and stores equipment appropriately after use. Immediately notifies program leaders of any broken or unsafe equipment or if more resources/equipment are needed.
- Works to keep program facilities clean at all times
Child Abuse Prevention
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Minimum and Preferred Requirements
- High school diploma or equivalent; must be at least 18 years of age or older
- Must have prior experience working with children; experience with children with disabilities and/or in a similar program setting preferred.
- Commitment to, and passion for, the YMCA of Metro Chicago’s mission and serving the needs of diverse youth
- Basic knowledge of child growth and development as well as developmentally appropriate practices for age group.
- Ability to understand and implement an inclusion plan and provide recommended strategies for support. Ability to observe participant behavior and apply appropriate behavior management techniques is essential.
- Demonstrated interpersonal and verbal communication skills with the ability to build constructive relationships, act as role model, and communicate effectively with children, families, team members and others
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
- Meet additional program guidelines for background checks and medical screening where necessary based on program supported.
Be part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 20 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary
The Front Desk Customer Service staff will interact with the members and up hold the member experience standards. They will be the daily point of contact for members, determining their needs and offering solutions to meet these needs. They will be responsible for providing a high level of customer service to Y members, program participants and guest.
Be a part of our mission.
The YMCA achieves its mission one person at a time. The greatest source of energy for the YMCA is our staff. Our staff contribute to the advancement of the YMCA's vision by meeting the needs of the people in our communities. Guided daily by the core values of Caring, Honesty, Respect and Responsibility, our staff create an environment where everyone aspires to be their best.
Where can you find meaningful work that offers rich rewards? Where can you, simultaneously, build a better future for yourself and for kids, families and your community? Where can you work with people who thrive in a values-based environment of caring, honesty, respect and responsibility?
All of this can be found at a YMCA. YMCAs get the job done through staff members who are carefully selected for their interests, skills and enthusiasm. With over 150 years of experience, YMCAs know that the mission is achieved one person at a time-carried out in the hearts and hands of each caring and competent staff member.
Scope and Responsibilities:
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Greet and welcome members.
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Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead (i.e. Membership Experience Director, Membership Experience Supervisor, Program Director, etc) when necessary.
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Handle member requests and questions; problem solving.
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Gather and record member data in member profiles.
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Facilitate member to member engagement.
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Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
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Prepares member records and issues membership ID cards and handles all. registration/enrollment transactions.
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Assist Member Experience Supervisor with membership business and administrative tasks.
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Assist supervisor in sales acquisition activities as assigned.
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Support the YMCA’s mission and center operations as needed.
- Report any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
- Greet all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
- Support the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
- Greeting all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
- Completing all child abuse prevention training as required.
- Supporting the YMCA’s mission and center operations as needed.
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Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
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Must have high school diploma or GED.
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One year of member relations or customer service.
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Must be a problem solver and a proven track record of complaint resolution.
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Strong interpersonal skills with the ability to build rapport and credibility quickly.
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Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and ambiguous work environment
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Must have excellent written and verbal communications skills.
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Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
- Must be able to work a minimum of 15 hours per week with a minimum of 4 hour shifts between the hours of 8 am to 8 pm Monday - Friday and 10 am to 4 pm on Saturday and Sunday.
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Job Summary:
Coordinates and supervises the day to day operation of the aquatic programs.
Scope of Responsibilities:
- Provides day to day coordination of aquatic programs.
- Act as a liaison between Aquatic Director and Aquatic Staff.
- Serve as a contact for all aquatic staff in the Aquatic Director’s absence.
- Assist in scheduling staff to ensure safety and quality program delivery.
- Assists in supervising aquatic staff as well as providing evaluation input.
- Teaches aquatic classes or lifeguards as necessary.
- Assists in developing program materials and distributing program information.
- Assists in training new staff as well as providing ongoing trainings in accordance with training designs.
- Act as a primary responder in case of injury, accident, or illness and be knowledgeable of emergency procedures.
- Provide backup to lifeguards as needed in emergencies.
- Report injuries and complete required forms.
- Immediately notify a supervisor of any broken equipment or unsafe aspects of the pool.
- Assists in conducting all staff meetings and inservices as scheduled.
- Provide communication and training for membership staff regarding class registrations and programs.
- Ensure state and county standards are being adhered to.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must have an Associate Degree with 1 to 3 years experience and some supervisory experience.
- Bachelor’s Degree preferred. Current YMCA or ARC Lifeguard certification.
- Proficient in swimming and safety skills.
- Must pass a water skills test and written exam.
- Must be mentally alert to dangerous situations in order to assure the safety of all swimmers.
- Physically and mentally able to respond to emergencies and administer CPR and First Aide effectively.
- Physical mobility to properly use aquatic equipment to rescue a 200lb person.
- Physically able to see, hear, and communicate clearly.
- Able to read, write, and perform basic math to complete daily chemical logs and individual must possess strong organizational, budgetary, computer and communication skills, written and verbal.
- Ability to train swim and fitness instructors.
- Excellent communication and public relations skills.
- Requires the ability to obtain trainer-level certification in YMCA Swim Lessons: Fitness Classes, Youth & Adult, Preschool, and Child/Parent.
You are the “Y”.
We’re more than a pool - the mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development and violence prevention. Our 23 membership centers across the city and suburbs, 5 camps, early learning, school-aged and other programs provide everyone with a safe place to swim, learn, play and grow.
For over 135 years, the YMCA has been a pioneer and set the standard for aquatics and quality swim instruction. We rely on the expertise, passion, commitment and energy of our Aquatic Coordinators to continue this legacy and contribute to the health and wellness of our children, families and communities.
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Job Summary:
Provides individual, small group and/or class instruction in fitness program development, strength, cardiovascular training and wellness.
You are the “Y”.
We're more than a gym—we are a community committed to strengthening bodies, minds and neighborhoods. The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through fitness and healthy living, academic readiness, character development, and violence prevention. Our network of 23 membership centers across the city and suburbs, five camps, early learning, school-aged and other programs provides everyone with a safe place to learn, play and grow.
Leverage your passion for fitness to be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live. Our personal trainers don’t have quotas, do marketing and sales or need to seek out new clients. They can be exclusively focused on the health and well-being of their clients, with the majority of clients assigned for 6 months to 2 years. Earn a highly competitive “per session” rate and take advantage of our onsite training to maximize your skills in:
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Weight and nutrition management
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Injury prevention and rehabilitation
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Progress monitoring and record keeping
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Providing clients with habit forming progression
Scope of Responsibilities:
- Designs and implements safe, effective and enjoyable fitness programs that will meet the unique needs and wants of each member.
- Plans and instructs individuals, small groups or classes with a personalized approach following YMCA standards and guidelines.
- Contacts members on a regular basis to follow-up on progression of their fitness program.
- Keeps accurate records of members’ progress.
- Discusses and promotes all YMCA programs. Motivates members to commit to long term participation.
- Ensures safe and effective workouts. Responds to, and reports, accidents, incidents, and equipment problems.
- Attends staff meetings and trainings as required. Maintains current certifications.
Child Abuse Prevention
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Requirements:
- Must have a High School diploma or equivalent with at least a year of Personal Training experience.
- Current CPR and First Aid certifications.
- NASM, ACSM, ACE, or AFAA highly recommended at time of hire.
- YMCA Principles of Health and Fitness and Strength Training certification must be obtained within 90 days of hire.
- Working knowledge of preventative health and fitness programs and philosophy.
- Ability to motivate and lead members.
- Ability to respond to safety and emergency situations.
- Ability to work with varying fitness levels and ages.
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Job Summary and Key Accountabilities:
The Day Camp Counselor serves as a professional role model for our campers by leading through example and guiding campers through recreational activities that teach life skills, encourage healthy and safe behaviors and create a positive camper experience. The Day Camp Counselor ensures that each youth has adequate supervision including ensuring that no youth is unsupervised at any time.
Scope of Responsibilities:
Camper Experience
- Promotes the YMCA and provides outstanding customer service by creating an outstanding camper experience for children, parents and families.
- Leads recreational activities with campers, including but not limited to, arts and crafts, sports, social recreation, songfests, nature hikes, archery, and other games and hobbies. Instructs campers using various teaching methods and modifies activities as needed to ensure that campers of all ages and experience levels are engaged.
- Teaches socially acceptable behaviors to campers by serving as a role model and by using age-appropriate positive reinforcement and behavior management strategies.
- Communicates consistently with supervisor, team leader, unit leader and other team members to ensure everyone is kept abreast of camp activities and schedule.
- Supports camp activities as assigned by supervisor, including any specialty camp activities.
Camp Safety
- Ensures the physical and emotional health and safety of campers by being safety conscious, following all established YMCA standards and critically evaluating situations for potential risks.
- Ensures compliance with established rules and regulations to ensure safety. Monitors campers and counselors and provides corrective coaching and intervention as necessary.
- Sets up facilities and/or equipment for activities and stores equipment appropriately after use. Immediately notifies Program Director of any broken or unsafe equipment or if more resources/equipment are needed.
- Works to keep camp facilities clean at all times.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Minimum and Preferred Requirements:
- Must have prior experience working with youth; Experience in a camp setting preferred
- Commitment to, and passion for, the YMCA of Metro Chicago’s mission.
- Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences
- Passion for working with diverse youth and ability to provide a high-quality of instruction using age-appropriate practices. Ability to observe camper behavior and apply appropriate behavior management techniques.
- Proven ability to establish constructive relationships and interact as a positive role model
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills.
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice.
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 21 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary and Key Accountabilities:
The Day Camp Unit Leader serves as a professional role model for our campers and counselors by leading through example and guiding campers and counselors through recreational activities that teach life skills, encourage healthy and safe behaviors and create a positive camper experience. The Day Camp Unit Leader oversees and monitors recreational activities in their assigned cohort and serves as an advisor to team members. The Day Camp Unit Leader ensures that each youth has adequate supervision including ensuring that no youth is unsupervised at any time.
Scope of Responsibilities:
Camper Experience
- Promotes the YMCA and provides outstanding customer service by creating an outstanding camper experience for children, parents and families.
- Organizes and directs recreational activities including but not limited to, arts and crafts, sports, social recreation, songfests, nature hikes, archery, and other games and hobbies. Instructs campers using various teaching methods and modifies activities as needed to ensure that campers of all ages and experience levels are engaged.
- Teaches socially acceptable behaviors to campers by serving as a role model and by using age-appropriate positive reinforcement and behavior management strategies.
- Communicates consistently with supervisor and team members to ensure everyone is kept abreast of camp activities and schedule and ensure team members receive appropriate information.
- Communicates with parents as needed to address camp questions, concerns and deliver updates.
- Supports camp activities as assigned by supervisor, including any specialty camp activities.
Counselor Guidance
- Serves as an advisor and coach to his/her assigned cohort of counselors and provides support when there are absences, unforeseen events and other special challenges.
- Supports team goals and performance standards. Coaches, trains and develops counselors to optimize performance.
- Provides expertise to team members to ensure an outstanding camper experience.
- Monitors counselor attendance.
Camp Safety
- Ensures the physical and emotional health and safety of campers by being safety conscious, following all established YMCA standards and critically evaluating situations for potential risks.
- Ensures compliance with established rules and regulations to ensure safety. Monitors campers and counselors and provides corrective coaching and intervention as necessary.
- Sets up facilities and/or equipment for activities and stores equipment appropriately after use. Immediately notifies Program Director of any broken or unsafe equipment or if more resources/equipment are needed.
- Works to keep camp facilities clean at all times.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Minimum and Preferred Requirements:
- Must have a High School Diploma or equivalent
- Must be at least 18 years of age by the first day of camp.
- Must have 1 year or more of prior experience working with youth; Experience in a camp setting preferred.
- Relevant specialty experience for positions supporting specialty camps.
- Commitment to, and passion for, the YMCA of Metro Chicago’s mission.
- Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences.
- Passion for working with diverse youth and ability to provide a high-quality of instruction using age-appropriate practices. Ability to observe camper behavior and apply appropriate behavior management techniques.
- Proven ability to establish constructive relationships and interact as a positive role model.
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills.
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice.
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 21 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary and Key Accountabilities:
The Day Camp Counselor serves as a professional role model for our campers by leading through example and guiding campers through recreational activities that teach life skills, encourage healthy and safe behaviors and create a positive camper experience. The Day Camp Counselor ensures that each youth has adequate supervision including ensuring that no youth is unsupervised at any time.
Scope of Responsibilities:
Camper Experience
- Promotes the YMCA and provides outstanding customer service by creating an outstanding camper experience for children, parents and families.
- Leads recreational activities with campers, including but not limited to, arts and crafts, sports, social recreation, songfests, nature hikes, archery, and other games and hobbies. Instructs campers using various teaching methods and modifies activities as needed to ensure that campers of all ages and experience levels are engaged.
- Teaches socially acceptable behaviors to campers by serving as a role model and by using age-appropriate positive reinforcement and behavior management strategies.
- Communicates consistently with supervisor, team leader, unit leader and other team members to ensure everyone is kept abreast of camp activities and schedule.
- Supports camp activities as assigned by supervisor, including any specialty camp activities.
Camp Safety
- Ensures the physical and emotional health and safety of campers by being safety conscious, following all established YMCA standards and critically evaluating situations for potential risks.
- Ensures compliance with established rules and regulations to ensure safety. Monitors campers and counselors and provides corrective coaching and intervention as necessary.
- Sets up facilities and/or equipment for activities and stores equipment appropriately after use. Immediately notifies Program Director of any broken or unsafe equipment or if more resources/equipment are needed.
- Works to keep camp facilities clean at all times.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Minimum and Preferred Requirements:
- Must have prior experience working with youth; Experience in a camp setting preferred
- Commitment to, and passion for, the YMCA of Metro Chicago’s mission.
- Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences
- Passion for working with diverse youth and ability to provide a high-quality of instruction using age-appropriate practices. Ability to observe camper behavior and apply appropriate behavior management techniques.
- Proven ability to establish constructive relationships and interact as a positive role model
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills.
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice.
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 21 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
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Job Summary and Key Accountabilities:
The Day Camp Counselor serves as a professional role model for our campers by leading through example and guiding campers through recreational activities that teach life skills, encourage healthy and safe behaviors and create a positive camper experience. The Day Camp Counselor ensures that each youth has adequate supervision including ensuring that no youth is unsupervised at any time.
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 21 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
Scope of Responsibilities:
Camper Experience
- Promotes the YMCA and provides outstanding customer service by creating an outstanding camper experience for children, parents and families.
- Leads recreational activities with campers, including but not limited to, arts and crafts, sports, social recreation, songfests, nature hikes, archery, and other games and hobbies. Instructs campers using various teaching methods and modifies activities as needed to ensure that campers of all ages and experience levels are engaged.
- Teaches socially acceptable behaviors to campers by serving as a role model and by using age-appropriate positive reinforcement and behavior management strategies.
- Communicates consistently with supervisor, team leader, unit leader and other team members to ensure everyone is kept abreast of camp activities and schedule.
- Supports camp activities as assigned by supervisor, including any specialty camp activities.
Camp Safety
- Ensures the physical and emotional health and safety of campers by being safety conscious, following all established YMCA standards and critically evaluating situations for potential risks.
- Ensures compliance with established rules and regulations to ensure safety. Monitors campers and counselors and provides corrective coaching and intervention as necessary.
- Sets up facilities and/or equipment for activities and stores equipment appropriately after use. Immediately notifies Program Director of any broken or unsafe equipment or if more resources/equipment are needed.
- Works to keep camp facilities clean at all times.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Minimum and Preferred Requirements:
- Must have prior experience working with youth; Experience in a camp setting preferred
- Commitment to, and passion for, the YMCA of Metro Chicago’s mission.
- Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences
- Passion for working with diverse youth and ability to provide a high-quality of instruction using age-appropriate practices. Ability to observe camper behavior and apply appropriate behavior management techniques.
- Proven ability to establish constructive relationships and interact as a positive role model
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills.
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice.
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
-
Job Summary and Key Accountabilities:
The Day Camp Counselor serves as a professional role model for our campers by leading through example and guiding campers through recreational activities that teach life skills, encourage healthy and safe behaviors and create a positive camper experience. The Day Camp Counselor ensures that each youth has adequate supervision including ensuring that no youth is unsupervised at any time.
Scope of Responsibilities:
Camper Experience
- Promotes the YMCA and provides outstanding customer service by creating an outstanding camper experience for children, parents and families.
- Leads recreational activities with campers, including but not limited to, arts and crafts, sports, social recreation, songfests, nature hikes, archery, and other games and hobbies. Instructs campers using various teaching methods and modifies activities as needed to ensure that campers of all ages and experience levels are engaged.
- Teaches socially acceptable behaviors to campers by serving as a role model and by using age-appropriate positive reinforcement and behavior management strategies.
- Communicates consistently with supervisor, team leader, unit leader and other team members to ensure everyone is kept abreast of camp activities and schedule.
- Supports camp activities as assigned by supervisor, including any specialty camp activities.
Camp Safety
- Ensures the physical and emotional health and safety of campers by being safety conscious, following all established YMCA standards and critically evaluating situations for potential risks.
- Ensures compliance with established rules and regulations to ensure safety. Monitors campers and counselors and provides corrective coaching and intervention as necessary.
- Sets up facilities and/or equipment for activities and stores equipment appropriately after use. Immediately notifies Program Director of any broken or unsafe equipment or if more resources/equipment are needed.
- Works to keep camp facilities clean at all times.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
Commitment to Inclusion:
Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.
Minimum and Preferred Requirements:
- Must have prior experience working with youth; Experience in a camp setting preferred
- Commitment to, and passion for, the YMCA of Metro Chicago’s mission.
- Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences
- Passion for working with diverse youth and ability to provide a high-quality of instruction using age-appropriate practices. Ability to observe camper behavior and apply appropriate behavior management techniques.
- Proven ability to establish constructive relationships and interact as a positive role model
- Continuous learner who leverages opportunities for learning and applies new knowledge and skills.
- Demonstrates evidence of YMCA Y Team competencies in previous experience or practice.
- Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 21 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
