Be part of our mission.
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 23 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
The Sports and Youth and Family Team Lead is responsible for assisting with program management, providing high-quality leadership and engaging in direct service to meet the community needs and goals for enrollment, quality member experience, and budget.
Scope of Responsibilities:
Member and Program Experience
- Increases member/participant connection and commitment to YMCA programs and ensures the member/participant experience is consistent, integrated and aligned to YMCA goals for member experience, engagement and retention.
- Addresses members’ and prospective members’ inquiries. Makes recommendations and modifications to improve service and member experience.
- Participates in direct service to facilitate program operations
- Collaborates with peers and leaders to promote programs in the community. Participates in special events and activities at the center and within the community.
- Collaborates with other teams within center on membership and programming to ensure a high-quality member experience.
- Acts as a team leader, providing training, coaching and guidance to develop [program team], optimize team performance and enhance the member experience
- Supports team goals and performance standards. Assists with monitoring training and certification requirements
- Assists with scheduling and correcting time and attendance in the HRIS system
- Provides appropriate information and expertise to team members to accomplish goals and activities in a high-quality and timely manner.
- Supports the management of program budget, including monitoring program registration goals and tracking expenses to meet financial targets
- Works to keep facilities safe, clean and inviting by adhering to association standards. Promotes the value of keeping the center welcoming and safe with staff.
- Identifies, escalates and rectifies potential risks that could threaten the safety, health or well-being of members, participants or employees.
Supports the YMCA’s mission and center operations as needed.
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
- Bachelor’s degree or higher in Early Childhood or Elementary Education, or related field with at least 2 years of experience with supervisory responsibility.
- 03 or 04 Illinois Teacher Certification preferred.
- Must meet DCFS director requirements.
- Must have proof of completion of 60 semester hours (or 90 quarter hours) of credit from an accredited college or university with 18 semester hours related to school age child care, child development, early childhood, elementary education, or other related fields and 1560 clock hours of experience in recreational program or a licensed child care center.
- At least 21 years or age and/or 5 years older than the oldest child that participates in the program.
Meet physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.