• Front Desk Greeter

    Posted Date 7 days ago(8/13/2018 3:25 PM)
    Job ID
    2018-11355
    Center
    Foglia
    Address
    1025 N. Old McHenry Rd.
    # Positions
    1
    City
    Lake Zurich
    Category
    Sales/Membership Services
    State
    IL
    Type
    Regular
    Hours per Week
    11+
    Variable Schedule
    Tues 4:45AM to 8AM | Sat 5:30AM to 12:30PM | and as needed | | Engaging and outgoing Able to multitask must possess great communication and customer service. | Phone etiquette and adhere to security protocols
  • Responsibilities & Requirements

     

     

    Job Summary

     

    The Member Greeter will be responsible for helping to set the tone of the member experience by engaging entrants in a friendly and polite manner as they enter and exit the building. They will scan cards for members and program participants and, in instances where an “access denied” occurs, direct the person to the Membership Desk.  The Member Greeter will follow all standard operation procedures for welcoming and processing prospects, guest pass users and away members.

     

     

    Scope of Responsibilities:

    • Open and close the Member Greeter Station as required.
    • Welcome all members, program participants and prospects in a friendly and polite manner, and always with a smile.
    • Respond to general inquiries received in-person or via telephone, where appropriate, in a professional and timely manner. Direct advanced questions to the Membership Desk or Member Experience Supervisor for response.
    • Follow standard operating procedures for processing visitors from Ys outside of the Metro Chicago system.
    • Keep the Member Greeter Station neat, clean and organized at all times.
    • Adhere to policy of no eating, drinking or cell phone usage at the Member Greeter Station.
    • Attend all required staff meetings and trainings.
    • Perform additional duties as assigned.

     

    Child Abuse Prevention:

    Supports the YMCA’s commitment to child abuse prevention by:

    • Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
    • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
    • Reporting any suspicious behavior and violation of policy and procedures to your supervisor
    • Completing all child abuse prevention training as required

     

    Commitment to Inclusion:

    Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.

     

     

    Requirements:

    • 3 months to one (1) year of customer service experience.
    • Possess a friendly, outgoing and welcoming demeanor.
    • Ability to respond to member, program participant, visitor and prospect requests with tact.
    • Computer skills required.

     

    You are the “Y”

     

    Do you have a passion for customers? Do you enjoy interacting with all kinds of people including adults and children? Do you enjoy fitness, recreation, sports, youth development and serving your community?  If so, put your sales and customer service skills to work at the YMCA of Metro Chicago. You’re not just impacting a bottom line – you’re impacting people and communities every day.  

     

    Our mission is to develop strong children, families and communities through fitness and healthy living, academic readiness, character development, and violence prevention. Our network of 20 membership centers in the city and suburbs, five camps, early learning, school-aged and other programs provide everyone with a safe place to learn, play and grow.

     

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