YMCA of Metropolitan Chicago

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Operations Director for Family and Community Engagement

Operations Director for Family and Community Engagement

Job ID 
Metro Office Children Services
Posted Date 
7 N Homan Ave
# Positions 
Operations Leadership
Hours per Week 
Variable Schedule 
Monday - Friday
9:00 am - 6:00 pm

More information about this job

Responsibilities & Requirements

Be a part of our mission.


The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. We rely on the expertise, passion, commitment and energy of our teachers and other team members to help us achieve our mission one child, one family, and one team member at a time.  

Our early learning programs create a child-centered environment that promotes learning, character development, healthy living and positive, nurturing relationships. With a commitment to meeting accreditation standards and extensive training and development in research-based practices, 
you’ll also learn and grow and positively impact our children, families and communities.



Job Summary


The Operations Director for Family and Community Engagement and ERSEA is responsible for the implementation of policies and procedures for Family and Community Partnerships, ERSEA and assist with Program Governance to meet all contract requirements.


Scope of Responsibilities:


  • Develop and implement a process of on-going monitoring of each child care site to include quarterly classroom observations, review of files, follow-up on needed services, and implementation of policies, procedures and standards relevant to assigned content.
  • Assist sites in program activities to recruit, enroll, and maintain eligible families.
  • Monitor ERSEA and Program Governance requirements to ensure compliance.
  • Provide consultation, technical assistance, resources, training and support to all child care staff in the assigned content areas.
  • Collaborate with Operation Managers, CYS, CPS State-PreK, and other contract staff to ensure inclusive services for children and families.
  • Research, assemble, compile and evaluate manual and computerized data for reporting and development of improvement and strategic plans as needed.
  • Collaborate with management and funding agencies to develop a seamless system of services delivery for children and families.
  • Acts as a team leader, providing training, coaching and guidance to develop child care staff and optimize team performance 


Supports the YMCA’s commitment to child abuse prevention by:

  • Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
  • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
  • Reporting any suspicious behavior and violation of policy and procedures to your supervisor
  • Completing all child abuse prevention training as required


Minimum and Preferred Qualifications


  • Bachelor's Degree in social services or a related field
  • 1 to 3 years of experience in child care or related field, providing a high –quality experience.
  • Team leadership experience coaching or directing team members is preferred.
  • Commitment to, and a passion for, the YMCA of Metro Chicago’s mission.
  • Excellent verbal communication skills, including the ability to clearly and concisely present ideas and concepts and tailor communication to multiple audiences
  • Proven ability to establish constructive relationships and interact as a positive role model
  • Customer service orientation with the ability to effectively communicate on a regular basis with internal customers, build relationships, manage customer expectations and take responsibility for a high level of service.
  • Continuous learner who leverages opportunities for learning and applies new knowledge and skills
  • Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness.
  • Ability to keep detailed, accurate and complete records and documentation as needed.
  • Intermediate proficiency in Microsoft Office (Word, Excel), email; ability to learn and adapt to new technology.
  • Demonstrates evidence of YMCA Leader competencies in previous experience or practice.
  • Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.